Monday, March 11, 2013

Incomplete or no 'View' Page

6:26 PM



Question:

I have entered all information into an advanced retirement plan and the only result that shows up under “View” is one chart.

There is no Monte Carlo, risk analysis, accumulations, income forecast, etc.

Answer:

For a few users who use Internet Explorer 9 (and sometimes the recent version of Firefox (19.x), the 'View' or 'Review' page sows as incomplete.

You can fix this by clicking the 'compatibility icon' in the address bar. When clicking the 'compatibility icon', after a few seconds the page redisplays along with all the tabs and button functionality.

Here are a couple of links for background:

http://windows.microsoft.com/en-CA/internet-explorer/use-compatibility-view#ie=ie-9

http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

Here are a few other suggestions:

1. If the page does not completely load, try refreshing the page (you can hit the F5 key on your keyboard, or click the refresh icon in the address bar of your browser).
2. Use Google Chrome, which does not have these issues.
3. Ensure you do not have add-ons that interfere with page display and that javascript are allowed to run.

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